Refund policy

Last updated: October 28, 2026

30-day return requests

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, in its original packaging, and accompanied by a receipt or proof of purchase.

Start a return

Contact hello@rebelfrog.com before sending anything back. Include your order number, the email used at checkout, the item, and the reason for your return. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. The return address is Rebel Frog, 6105 St James Pl, Denton, TX 76210, United States.

Customers pay return shipping for non-defective merchandise. Rebel Frog covers return shipping for defective merchandise.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Send a short description and clear photos of the item and packaging. Please keep the packaging until we respond.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; personal-care goods such as beauty products; hazardous materials, flammable liquids, or gases; sale items specifically marked final sale; and gift cards, unless required by law. Contact us if you have questions about your specific item.

Promotions, free items, and partial returns

Using a discount code or a buy-one-get-one / buy-two-get-one promotion does not by itself make an otherwise eligible item final sale. The ordinary 30-day return conditions above still apply. Sale items specifically marked final sale, gift cards, and the other excluded categories remain non-returnable except where required by law.

For a full promotional-set return, include the paid and free items; the merchandise refund is limited to the amount actually paid after discounts. A free item has no cash refund value. For a partial return, we recalculate the offer based on the items you keep. If the remaining items no longer qualify for a free item you keep, its original price reduces the refund for the returned paid item. Refunds will never be less than zero or exceed the merchandise amount paid. We confirm the calculation before you send items back. For example, if two $4 buttons cost $4 under BOGO, returning both yields a $4 merchandise refund; returning the paid button while keeping the free button yields no merchandise refund. These rules do not limit remedies for damaged, defective, or incorrect goods or mandatory consumer rights.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. For a size exchange, contact us first with your order number, the item, and the size you need so we can confirm available options.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Contact us to exercise this right and receive return instructions. Our ordinary return conditions do not limit any mandatory consumer rights that apply to your purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact hello@rebelfrog.com.